Frequently asked questions
We have answered the most common questions regarding orders, dealerships, digital content, and more. If you cannot find what you are looking for, feel free to contact us through our contact page.
How can I order your publications?
Our publications are available through our nationwide network of authorized dealers. You can reach out to us via our contact page to find your nearest authorized dealer or to place a bulk order, or visit ydsbookstore.com for online purchases.
How can I become an authorized dealer?
To join our network of over 150 authorized dealers, you can fill out the form on our contact page or send your application to [email protected]. Our sales and academic support team will review your application and get in touch with you.
Which levels do your publications cover?
We offer a comprehensive range of English language learning materials starting from preschool through primary, middle, high school, and national exam preparation levels (YKS-DİL [higher education entrance foreign language exam in Türkiye] and similar exams). All our publications are fully aligned with the Ministry of National Education (MEB) curriculum.
Do you offer digital content?
Yes. We offer interactive flipbooks and digital materials designed to complement our printed publications. This content is carefully crafted to support both teacher-led classroom instruction and independent student practice.
Is your content compatible with interactive whiteboards?
Our digital and interactive materials are specifically designed for interactive whiteboard use. For detailed information on interactive whiteboard compatibility and technical specifications, please contact our academic support team.
Can I preview sample pages before purchasing?
You can inspect selected sample pages directly on our product pages. Requests for promotional inspection copies from teachers and educational institutions are handled by our academic representatives.
How do invoicing and payment processes work?
For online purchases, payment is processed securely through our payment gateway, and your invoice is issued with your order. For authorized dealer and institutional purchases, payment and invoicing terms are managed directly by our finance department.
What is your return and exchange policy?
Return and exchange requests are evaluated based on your point of purchase and applicable consumer protection regulations. You can submit your request via the form on our contact page or by emailing [email protected].
Do you provide teacher training and presentation services?
Yes. Our academic support team—comprising teacher trainers, educational consultants, and representatives—provides on-site training and product presentations to teachers in private schools and public institutions throughout the academic year.
How can I contact you?
You can reach us by phone at +90 850 288 35 00, via WhatsApp at wa.me/908502883500, or by email at [email protected]. Alternatively, you can fill out the form on our contact page.